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Question
What bus do your current products
support?
Answer
AlazarTech products currently support PCI and
PCI Express bus.
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Question
What operating systems do you support?
Answer
AlazarTech products have drivers for Windows
2000, Windows 98SE, Windows XP, Windows XP x86
(64-bit) and Windows Vista (32 bit) operating
systems. We also have Linux drivers for
supporting Linux kernel up to version 2.6.
We are in constant communication with our
customers and may decide to expand this list
based on customer demands.
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Question
How can I program your ATS digitizers?
Answer
If you want to write software using C/C++/C# or
Visual BASIC, you will have to purchase the ATS-SDK
(software development kit) in order to be able
to program our digitizers. ATS-SDK comes
with a reference manual as well as sample
programs that show you how to use our API.
If you want to program using LabVIEW, you will
have to purchase the ATS-VI, which provides you
with easy-to-use VIs that allow integration of
the ATS digitizer into your own test program.
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Question
How long is your calibration valid for?
Answer
Just like any other instrument, we recommend
that you have the calibration verified at least
once a year. Recalibration due date is
always shown on the calibration label affixed to
the digitizer card.
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Question
I am programming your ATS850 card in C/C++.
I want to disable trigger timeout. How do I
do it? There does not seem to be a flag I
can set or reset to disable it.
Answer
You can disable trigger timeout by setting a
timeout value of zero. You can do this by
calling AlazarSetTriggerTimeout (0)
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Question
I have used PCI digitizers from other
manufacturers. A big problem with their
board was that if we run our software and there
is no board in the system, the computer would
crash with a "blue-screen". We'd like to
avoid this "Crashing-Driver Syndrome". Can
we trust that your drivers will not do the same?
Answer
You can rest assured that AlazarTech drivers
will not "blue-screen" crash if the board is not
present. We return an error code that the
calling program can use to find out if the board
was present in the system or not. This
avoids the "Crashing-Driver Syndrome" that some
other manufacturers have - even though their
products are usually twice as expensive as
AlazarTech.
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Question
I am using a Fieldworks 8000 computer running
Windows 2000. I tried to install your
ATS330 digitizer, but the computer gives me an
error message during boot-up. What can I
do to solve this problem?
Answer
We contacted Kontron, the manufacturer of
Fieldworks computers. Their technical
support people told us that this is a known
problem with the Fieldwoks 8000 running Windows
2000 service pack 3 (SP3) or higher. They
are working on a new BIOS that would solve this
problem, but it may not be released for a while.
There are two workarounds: Change the
service pack of Windows 2000 to SP2; or Change
the operating system to Windows XP.
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